TeenUp (hereinafter – «TeenUp», «Application») is a mobile application operated by the Limited Liability Company «Apps International», registered in accordance with the legislation of the Republic of Belarus, and accessible to users worldwide.
You read «Withdraw Policy» (hereinafter - «Policy»), which regulates relations between You (hereinafter – «You») and Limited Liability Company «Apps International» (hereinafter – «Company», «We») and sets conditions under which you could perform transactions within the Application and withdraw funds from it.
Our Application is available for private use without the right to use it for business or other professional or commercial purposes. For the purposes of this Agreement «You» and «Your» means You as a user of services.
If you have any questions about withdrawals, please contact hello@teenup.app.
Accepting conditions
This Agreement is a legally binding treaty. Please read it carefully.
By creating an account, accessing it or using our Application, you confirm that you enter into a legally binding contract with the Company, accept its terms and agree to abide by them. By using the Applications, you agree to the terms of this Policy.
If you are not 18 years old, your parent or any other legal representative must know and accept the terms of this Policy. By using the Application, you confirm that your parent or guardian has read and accepted this Policy if such knowledge and acceptance is required by applicable law.
From time to time, we could make changes to this Policy. We will make reasonable efforts to notify all users of any significant changes to this Policy. However, you must regularly review the terms of the Policy to verify such changes. Your continued access or use of the Application after the date of the new Terms and Conditions constitutes your consent to them. In case you do not agree with the new Policy, you should stop accessing and (or) using the Application.
Your actions
When creating an account it is necessary to provide accurate and up-to-date information. It is important that you update your data and any other information you provide to us in a timely manner. You are fully responsible for any provision or automatic collection of inaccurate, irrelevant or false information and any resulting consequences. To the maximum extent possible under applicable law, we exonerate ourselves from any consequences arising from the provision or automatic collection of such inaccurate, irrelevant or false information.
In addition, you agree that you are fully responsible (to us and others) for actions that take place under your account.
We reserve the right to apply internal restrictions to the user account at any time, including if you do not comply with any of the provisions of this Agreement, or if actions that are performed from your account, at our discretion, cause or are likely to cause damage to or impair the quality of services or to impair or violate the rights of third parties, or to violate any laws or regulations.
General regulations
All transactions involving virtual objects are available to Application users aged 18 and over and are subject to the terms and conditions of this Policy. If you are under 18 years of age, but you meet the age limits set for the Application, you may only perform transactions with virtual objects with the permission of a parent or other legal representative who has agreed to the terms of this Policy.
Coins
Who can buy coins?
The users of the Application, who meet the age requirements set by the General Regulations of this Policy, may purchase from us virtual «coins» («Coins»), using permitted payment methods, with the help of the offered and approved by us payment service providers.
Coin Purchase
The price of coins is displayed on the screen at the time of purchase. All fees and charges for Coins shall be collected in the currency specified at the time of purchase by means of the appropriate payment mechanism. Currency exchange settlements, currency transaction fees and payment channel fees, if any, are determined by your agreement with the relevant payment service provider.
You are responsible for paying for any Coins you purchase. After completing the purchase, the Coins will be credited to your user account.
How can coins be used?
Coins may not be exchanged for cash, legal means of payment, the currency of any State, region or political entity, or for other forms of credit.
Coins may be used only in our Application, but they may not be used together or in combination with other promotions, coupons, discounts or special offers, except where expressly provided by us.
Coins can be transferred to other Service users or third parties in cases expressly permitted by us.
Coins can now be used to support other users (via donations), to set a price for questions, and to purchase paid videos in the Application. Other ways may be envisaged by us in the future.
Coins are not owned and may not be transferred in any way by force of law.
All User Coins automatically become invalid upon termination of the user account for any reason.
You agree that we have the absolute right to administer, regulate, control, modify and/or revoke coins if there are compelling reasons for doing so in general and specific cases. We will bear no responsibility towards you in exercising that right.
Contact us
If you have any problems with Coins purchase, please contact us by e-mail: hello@teenup.app.
Who can earn Crystals?
The Application users, who meet the age requirements set by the General Regulations of this Policy, can earn virtual «crystals» («Crystals») using the methods permitted by us.
How do you earn a Crystal?
The crystals are an indicator of the performance in the Application of the User concerned. The number of Crystals depends on the number of Coins that the User received for certain actions within the Application from other Users, with the exchange rate being set by us at a specific time at our discretion.
We specify that users cannot purchase Crystals. Crystals can be earned by User in ways that we explicitly allow.
Among the ways in which the User can earn Crystals in the Application are answers to questions from other users (if the answer is considered the best answer by such user), receiving money donations (donations) from other users, as well as through the purchase of paid User videos by other users. Other ways may be envisaged by us in the future.
The crystals may not be assigned or transferred to other Application users or third parties.
The crystals can’t be exchanged for Coins.
The sale, barter, assignment, exchange, transfer or other disposition of the Crystals by any person other than us is strictly prohibited.
The accumulated Crystals are not property and are not transferable: (a) in case of death; (b) in family relations; or (c) in any other way by law.
Any Crystals that have been ceded, sold or otherwise transferred without our express written consent are null and void.
You agree that we have the absolute right to control, regulate, control, modify and/or cancel the Crystals as we see fit, in any general or private case, and that we are not responsible to you for the consequences of using this right.
Withdrawal of Crystals
A user can at any time see how many Crystals he has accumulated, in real time, by checking his user account.
The user can decide to withdraw Crystals in exchange for monetary compensation (in US dollars) by choosing the appropriate options in their user account. The applicable monetary compensation will be calculated by us on the basis of various factors, including the amount of Crystals accumulated by the user.
The withdrawal of Crystals shall be carried out subject to the following provisions and in accordance with any additional information contained in the inference instructions provided to you within 24 hours of the request for such inference.
You agree that we have the absolute right to control the Crystal withdrawal function, to regulate, control, modify, cancel and/or prohibit it as we see fit, in any general or particular case, and that we are not responsible to you for the consequences of using this right.
When withdrawing money, we are required to request information relating to your money transfer card, a photocopy of your official identity card, and parental consent to withdraw money subject to regulations as described below.
Cash payments are made directly to the card-account specified by you. You are responsible for the correctness of your account information. You are also liable for any damages arising as a result of your account information being incorrect.
We reserve the right to check and confirm your identity, age (by requesting a photocopy of the last two pages of your official identity card or other supporting document that we may need) and meet our criteria before making any payments.
If a User is under 18 years of age but meets the age limits set by this Policy, the consent of the parent or other legal representative who has agreed to the terms of this Policy must be given. Such consent shall be given in writing, specifying the amount for the money withdrawal, the card-account information, the date and signature of the parent or other legal representative who has agreed to the terms of this Policy.
All information provided by you will be stored and used in accordance with our privacy policy, which can be found at: «Privacy policy».
We strive to meet all Crystal withdrawal requests in a timely manner, but we do not guarantee that such requests will be met within a specified time frame (including any estimated time frame at the time of withdrawal) and we are not responsible for failing to comply with the Crystal withdrawal request for such a period of time.
If you are subject to any taxes levied on such payments in any jurisdiction, you are liable to pay such taxes (including any related fines or interest) to the relevant tax authorities. We reserve the right to deduct any applicable taxes before making such payments if we determine that we are obliged to do so under the applicable law.
Contact us
If you have any problems with Crystals transaction, please contact us by e-mail: hello@teenup.app.
Final clauses
You can delete your account at any time and we can disable your account at any time in accordance with the User Agreement. After your account is deleted or disabled, all Coins and Crystals in your account will be cancelled. Any unused or unused Coins and Crystals are not compensable, so we recommend that you use them until your account is terminated.